Customer Service Agents - Office based (Eastwood Site)

Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times, helping resolve or answer their questions.Responding promptly to customer inquiries in line with our targets and KPI’s.Communicating with customers through FreshDesk, using a mixture of email tickets live chats and calls.Acknowledging and resolving customer complaints in line with company policy.Escalating complaints you are unable to resovle to the Team Lead.Knowing our products inside and out so that you can answer questions quickly and correctly.Processing customer phone orders, and sample requests by phone.Being the first point of contact for customers, ensuring that you provide them with quick and courteous service.QualificationsHigh school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Must have at least 6 months to 1 year experience working with customer support (Preferably in the BPO Industry).Additional Information

Working Hours:

 Must be amenable to work on rotating shifts (dayshift, mid-shift, nightshift) and weekends

Work Location:

 Must be amenable to work in our Eastwood Office

With HMO and Signing Bonus!