Customer Advisors for Flight Travel (In-house Contact Center Operations)
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-10 | 有效期至 | Valid for a long time |
职位描述
about Us
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
Job Responsibilities:
Assist customers with their inquiries and concerns in English via phone, chat, or e-mailCommunicate effectively with customers, showing empathy and patienceWork as part of a high-performing team, supporting and helping colleagues and Team Lead, as requiredAdvocate the Trip.com culture both internally and externallyAssist with ad hoc projects, as assignedJob Requirements:
Good verbal and written English communication skillsAt least 1-year experience in customer care center; travel industry experience, preferredHas passion for helping and supporting others and gains sense of fulfilment from saving someone’s dayAble to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidaysGood computer skills and knowledge of MS Office toolsPositive and forward-thinking attitude; diligent and results-orientedMust be amenable to work onsite