Client Support Officer (Work from Home)

WHAT'S IN IT FOR YOU?

Work from home set-up; equipment provided20 days of annual paid leaveHMO for Principal and Dependent13th and 14th-month pay plus performance incentivesOvertime pay

THE CLIENT

Our client is a group of six specialized businesses who is committed to providing their clients with premium products, expert advice, and outstanding customer service through the convenience of one brand. They are very passionate about making their customer number one and prides themselves on their seamless, friendly, and professional service.

DOES THIS SOUND LIKE YOU?

We are looking for a Client Support Officer who has at least a year of experience with Australian Mortgage. Someone who can work with a team and communicate well both in spoken and written English. You must have excellent attention to detail and analytical skills and be able to efficiently manage your time given a specific timeline. You must have initiative and should be proactive in dealing with client requests and providing solutions to their needs.

ROLE QUALIFICATIONS

You should have a Bachelor’s Degree in Accountancy or any business-related course and a minimum of 3 years of office/ admin/ clerical experience. You should have good Math skills and the ability to work under pressure.

Skills Required:

A background in Customer ServiceAssess creditworthiness of Australian mortgage loansEnd-to-end loans processing with an output of over 2-3 loans per working day and over 50 files/loans per monthExcellent computer skills including proficiency in MS Office Suite, and experience or ability to learn FLEX, PLAN, and other web-based lender platforms/interfaces

Skills in the following areas are desirable but not required:

A loan credit assessment background and Australian credit knowledge and regulatory requirementsKnowledge of property purchase and mortgage lending requirements, industry compliance guidelinesAbility to understand and apply bank/lender policies and procedures