Customer Relations Service Manager | SM Tuguegarao

PLAN & STRATEGIZE: Plan & develop strategy to improve operational efficiency• OVERSEE DAILY OPERATIONS WITHIN THE BRANCHOversee security system operations, & security guard force manning, performance & bills payment processing• CHECK CLOSURE ON EMERGENCY RESPonSESOversee the appropriateness of responses to emergency & customer concerns• FOLLOW THRU ON CLOSURE OF THEFT CASESFollow thru on all theft cases for final disposition & action• RESOLVE FIRST-LEVEL COMPLAINTSResolve first-level complaints regarding overall security staff & services in the branch• REVIEW PROFILES & UPDATE PREVENTIVE MEASURESReview incident / suspect profile, merchandise loss / damage post-activity reports, & update preventive security measures in the branchQualifications:• Candidate must possess at least a Bachelor's/College Degree in any field.• At least 5 years of working experience in the related field is required for this position.• Preferably Supervisor / 5 years & up experienced employees specializing in Security/Armed Forces/Protective Services or equivalent.• Flexible to be assigned to work schedules supporting the retail operational hours• Willing to be assigned in The SM Store - SM Tuguegarao• Full-time positions available

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytimeOur Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.