Iloilo Contact Center Associates

We are processing online applications! Over the phone for Initial to Final interviews.

Join us on our Virtual Recruitment Lobby every Mondays to Fridays from 9AM - 5PM. Get your initial interview on the spot and instantly join our recruiters by following this link on your device - https://bit.ly/LegatoPH_VirtualRecruitmentLobby

What you can look forward to:

Competitive Compensation and Benefits packageIncentive PlanHMO Coverage, covering employee + up to 2 dependents on Day 1 of employmentVacation and sick leaves entitlementWeekends off fixed night shift schedule for most lines of businessesRetirement Plan

Responsibilities:

As a member of the Call Center team, you’ll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting.Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Qualifications:

High School graduates with at least 3 months of Healthcare BPO / call center experience or Medical Allied course graduates with any BPO/call center experience.Associate / Vocational graduates with at least 3 months of Healthcare BPO / call center experience or Medical Allied course graduates with any BPO/call center experience.Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

To expedite the process of your application, please have your government numbers / ID ready (SSS, TIN, Philhealth, Pagibig) and NBI Clearance. For candidates applying for Clinical Operations, please also have your PRC and/or USRN license numbers / IDs ready.

Questions? Chat with us via Facebook Messenger at m.me/LegatoHealthPH​ or send an SMS at 0917-6LEGATO

Legato Health Technologies Philippines (Anthem's Global In-House Center) is an independent health services provider, committed to transforming healthcare management services. Our purpose is to establish quality healthcare experience and to create greater access to care through innovation. We provide efficient and appropriate solutions to meet the needs of our customers, leveraging our key sources to deliver outstanding services. Legato Health Technologies Philippines is a place for skilled and compassionate individuals, who share our goal to make a difference. We apply service excellence through handling inquiries and medical concerns. We provide Call Center, Clinical, and Applied Health IT services, led by our seasoned and visionary leadership team who is dedicated to outstanding customer service. Our work environment reflects the services we provide. We champion collaboration and innovation to drive our employees to deliver the best care.