Assistant Manager

Responsible for serving as the operations point of contact in for day to day operations, including but not limited to, facilitating issue resolution, meeting goals and targets

Primary duties may include, but are not limited to:

Conducts Performance reviews and participates in performance management initiatives.Acts as a liaison for both internal and external groups for program initiatives.Contributes in creating, launching and driving critical account initiatives and programs.Provides inputs to policies and processes impacting the operations.Manages a team of CCR’s in the optimal execution of operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly and monthly basis.Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition. Arranges schedules to meet the service metrics by efficiently handling the forecast and / or spikes in call. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires a BA/BS; 5 years of related experience in a call center environment; or any combination of education and experience, which would provide an equivalent background.

Legato Health Technologies Philippines (Anthem's Global In-House Center) is an independent health services provider, committed to transforming healthcare management services. Our purpose is to establish quality healthcare experience and to create greater access to care through innovation. We provide efficient and appropriate solutions to meet the needs of our customers, leveraging our key sources to deliver outstanding services. Legato Health Technologies Philippines is a place for skilled and compassionate individuals, who share our goal to make a difference. We apply service excellence through handling inquiries and medical concerns. We provide Call Center, Clinical, and Applied Health IT services, led by our seasoned and visionary leadership team who is dedicated to outstanding customer service. Our work environment reflects the services we provide. We champion collaboration and innovation to drive our employees to deliver the best care.