Account Manager (Technical)

Requirements:

Bachelor degree in any field of study. Information and Communication courses are a plus.With 1 to 3 years of work experience as an Account Manager, Technical Manager (Project Manager), or other relevant rolesMust have proven technical account management and/or project management skills.Familiarity in IT solutions environments or Managed Services has the advantage.

Responsibilities:

Build strong customer relationships with existing and potential new clients, stakeholders, and sponsors.Act as point of contact of accounts - Lead customer account teams in delivering proactive support services to major key accounts.Maintain and monitor SLA set between the clients and organizations.Familiarized with the scope of work agreement, handle negotiations with clients, and assure high-quality implementation.Contribute to client satisfaction by resolving customer complaints, escalation, and end-user issues promptly.Develop processes and initiate improvement plans aligned with client goals and service parameters.Generate daily/weekly/monthly performance/monitoring reports as required.Manage and plan out headcount allocation and coverage for existing and ADHOC projects.Attend meetings with client and prepare presentations necessary.

ActionLabs is a professional service company composed of Information Technology Experts committed in providing end to end solutions and excellent customer service.We aim to delight customers by providing exceptional solutions and services to our clients through appropriate, accurate and timely solutions and by continuously reaching the highest level of quality excellenceOUR HISTORYActionLabs IT Services Phils. Corp. is an affiliate company of Worx Group of Companies founded in 1996.The very first ActionLabs Center was established in 1996 in the heart of Gilmore. Additional centers were established in Olongapo, Makati, Angeles, Cagayan de Oro, Cebu and Davao. ActionLabs Service Express Centers are now set up throughout the country. Started with only 12 employees, ActionLabs currently has more than 600 employees deployed in different projects and branches in the Philippines.ActionLabs now offers Managed Services, Technology Solutions Services, Network & Surveillance Services, Maintenance Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.OUR VALUES:Hunger for PerfectionThirst for ExcellenceBurning Desire for Service to God, Community and Customers