Cash Management - Client Services Officer

He/She/They will be responsible for servicing after-sales requirements of corporate clients availing the bank's Cash Management ServicesThe responsibilities we will trust you with:Case / Problem Management : Receive calls and emails from corporate clients regarding their concerns about their availed Cash Management Services and investigate and gather information to identify the root cause of the problem so they can be properly endorsed to the relevant teams / departments to resolve the client's concernsCustomer Satisfaction : Manage and resolve complex client concerns in an efficient and customer-friendly mannerAdministrative : Ensure that all applications, utilities, shared folders, and other day-to-day items affecting operations are in proper working conditionThe qualifications you should have:Graduate of four or five-year course / Bachelor's Degree Holder (Business Course Graduates are preferred)At least two years experience in customer service, preferably addressing Cash Management Services concernsExperienced in leading a teamMust be willing to work ON-SITE in Makati and/or Ortigas.

BDO is a full-service universal bank that provides a wide range of corporate and retail banking services. These services include traditional loan and deposit products, as well as treasury, trust banking, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, and credit card services. BDO has the country’s largest distribution network, with over 1,400 consolidated operating branches and more than 4,400 ATMs nationwide.  It also has 18 overseas remittance and representative offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East.BDO ranked as the largest bank in terms of total assets, loans, deposits, and trust funds under management based on published statements of condition as of December 31, 2020. For more information, please visit www.bdo.com.ph.Product & ServicesThe financial products and services provided by Banco de Oro include:Trade financingForeign exchange and securities dealershipTrust and investment servicesCash management servicesInvestment bankingInsurance productsCredit cards