Support Associate (Full-Time)

What you’ll do:

1. Lesson Management

Checks and monitors operational requirements            

2. Inquiries Management

Handles and resolves all inquiries received within the service level agreementEscalates all necessary transactions that involve a higher tier decision-making and/or processingEnsures proper documentation of all transactions handledResolves all lesson disruptive issues whenever necessary to ensure lesson continuityEnsures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality coursesCan successfully engage in multiple support tickets simultaneouslyDetail oriented and can closely involve himself/herself with the teamPassion for excellent customer experienceProficiency with Microsoft Office applications including Word, Excel, and PowerPointExcellent command in English language (Written and Oral)

Not required, but very useful:

Customer Service TrainingPersonality Development TrainingTotal Quality Management – Voice of CustomerKnowledge on Customer Relationship Management (CRM)Knowledge on Customer Lifecycle Management (CLM)Knowledge on Complaints Escalation Process

Available Shift:

First 3 months: Sunday to Thursday 4AM- 1PM (RD: Friday and Saturday)After 3 months and permanent shift: Sunday to Thursday 3PM- 12AM (RD: Friday and Saturday)

(Subject to change depending on demand and must be amenable working during weekend and holidays)

Note: Please be advised that this is a FULL-TIME OFFICE-baseD position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

What you’ll get:

PHP 16,000 - 18,000 gross monthly salaryAdditional PHP 2,000 WFH allowance monthlyBi-annual appraisal and performance-based rate increase and bonusFun company events and prizesDay 1 HMO benefit with 1 dependent, leave credits, 13th-month pay, paid overtime and Philippine holidaysFun and youthful working environment that gives its employees chances for career growthWork from Home Set Up until December 2023Signing Bonus for the employees hired between October 2022- January 2023

RareJob is the largest Online English Tutorial service in Japan with the most Japanese students and Filipino tutors. We now have over 4,000 home-based tutors who teach with us and earn considerable portions of their income by facilitating online English lessons to our students. Our Mission: To encourage 10 Million Japanese to speak fluent English. Our Vision: Chances for everyone, everywhere. RareJob Inc. is a Japanese-owned company with RareJob Philippines, Inc. as its subsidiary. We started our humble beginnings in 2007 with our head office in Tokyo, Japan and our subsidiary office in Quezon City, Philippines. Through the synergistic efforts of our staff in Japan and The Philippines, we have consistently remained as the top company in the industry. For over 10 years, RareJob has been able to help thousands of Filipinos augment their income. Tutors are able to "work at their own pace at their own place" because RareJob offers flexible work hours and operates with a work-from-home set-up. As the leading pioneer in the online English industry, We have helped hundreds of thousands of students enhance their English skills through one-on-one online lessons which are supplemented by a variety of learning materials and services designed to provide the best online learning experience there is. Despite growing competition, RareJob continues to strive for the realization of its mission by staying true to its vision of providing chances for everyone, everywhere. RareJob Philippines, Inc. as its only subsidiary provides management and administrative services to RareJob Inc. to ensure smooth facilitation of its online tutorial services in the Philippines.