Sr Account Manager | OJV II Technopoint

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

about US

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

SUMMARY OF RESPONSIBILITIES

Functions as SPOC for client across multiple sites and geosDeveloping strong relationships with client, connecting with key business executives and stakeholdersEnsure delivery to SOWProvide operational supportPut structure on the on-going ad-hoc requests from the client and internalPro-actively develops industry-specific operational strategies to improve account performanceFunctions as point of escalation (employee issues, potential concerns, fraud etc.)Assess impact of internal and client change decisions on accountSupport the invoicing processDrive account culture / One Sitel team /One account culture (events, workplace, reward & recognition, best practice sharing)Manage new projects/changesCollaborates with Project Management to ramp up and commercialize new accountsIdentify new business opportunitiesSupports Account Director in planning, and self-sufficiently directs, and coordinates activities of accounts to ensure that project goals are accomplished within the prescribed time frame and budget

BASIC POSITION QUALIFICATIONS

Education: College diploma/degreeExperience Target: Minimum 3 years of experienceSkills: Team Work, Negotiations, Strategic Thinking, Multitasking, Flexibility, Client FacingKnowledge & interests: ManagementSpecial Certifications: Any certification related to managementTravel Required: Yes, up to 25% of time

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.In the Philippines, Sitel Group has grown into 37,000 associates across 20 sites in the country.LEARN, LEAD & GROW WITH THE SITEL® GroupWe believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As a proudly people-centric leader in the BPO industry, Sitel Group is committed to the growth and long-term success of our teams around the globe. And, as a demonstration of our commitment, our promise to our associates is at Sitel Group, you can: Learn, Lead & Grow.