URGENT!! Social Media Specialist

Qualifications & Educational Requirements

College graduate of 2 or 4-year course, preferably: Marketing, Communication Arts or equivalent fieldFresh Graduate welcome to applyShould also be adept at promoting content on social mediaHas extensive knowledge and experience in digital publishing platformsPreferably with face to face or online customer service experienceWith experience in inbound & outbound salesWith atleast 1 - 3 years experience in the same fieldWilling to work in Manggahan, Pasig CityAvailable to start ASAP

Essential Function & Responsibility Statements

Social Media Page Management

Ensures 100% response time in all of Chef Corner Meat Outlet’s social media platforms. Closure of inquiries must be attended within 30 minutes from time of customer inquiry.Manages the day-to-day handling of the brand’s social media channels (e.g., publishing posts, updating information, etc.)Utilizes analytical tools such as Google Analytics and Facebook Insights to monitor, evaluate the brand’s online performance and recommends action plans.

Ideation

Collaborates with the Marketing Manager on content campaigns per month.Works with the rest of the marketing team and SBUs and advising them with regard to the brand’s social media performance. 

Administrative Tasks 

Prepares, submits and presents daily and weekly performance monitoring report.Create social media marketing pitches as needed 

Core Competency Profile

Creativity, adaptability, and attention to detail - Must have a problem-solving approach to their work and show both flexibility and thoroughness.

Communication Skills - Excellent verbal and written communication. Must be business-fluent in Tagalog and speak/write English at an academically proficient level. 

online Customer Service Skill - Answer routine inbound inquiries related to product availability, prices, store information and other verification questions, and upsell other items if necessary. Expected to maintain an average handle time of 30 minutes and update the system of record with clear notes, notifying departments involved and escalate concerns as necessary. 

Time Management - Excellent time management, multitasking and can work under tight deadlines

online Commercial Awareness - Up to date with current technologies and apply new trends in social media, design tools, and applications

Initiative - Ability to act upon and take on commitments without need for follow up or prodding. 

WORK ENVIRONMENT

The role is primarily office-based but would have provisions for work from home arrangements.Some fieldwork will be required during store visits and to check on in-store marketing activities.The number of working hours is fixed but the actual hours may adjust based on operational requirements.