Advanced Service Manager (Servicedesk)

Key roles and responsibility are:

Responsible to support Servicedesk Tools and Applications operational incidents of a critical and major incident levelProvides continuously technology and processes improvements, assists in developing and maintaining IT policies and IT standards.Experience in IT infrastructure management, application management, security management, solution design, Server transition.Experience in Knowledge Management Solutions (KCS) , Remote Support (Bomgar, Goto Assist) , AI solutions (Supwiz) and Chat Support Tools.Supports troubleshooting and performance tuning topics related to operational issues or optimizationsExperience in operating systems Virtualization technologies and knowledge in relation to cloud services within Azure and AWS services.Acts as a trusted advisor towards internal and external stakeholdersCo-accountable with NNIT divisions for continues service improvements supporting the customersDeep knowledge and passion for emerging technologies and be able to rationalize productization opportunities in Service desk portfolio.Supports Service Desk regular reporting activities for agreed KPIs

Your qualifications and experience:

We expect you to hold a relevant degree in IT with 2+ years of work experience as an e.g. IT service specialist.You have broad knowledge of operational technologies such as server, database technologies, hardware, virtualization technology, network and cloud.You thrive in a busy, highly professional environment and have a structured and focused approach to your tasks.You make things happen through other people, you are proactive and do not mind taking the initiative.You can communicate technical issues to management and other stakeholders including the customer and you create sound relations with your stakeholders, both external and internal.