Data Coordinator | Glorietta 1

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

about US

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

SUMMARY OF RESPONSIBILITIES

SEO Reporting - enter data into pre-defined Google Sheets templates on a weekly basisCompetitor Content Gap Analysis - run one report per day, per brand, from a pre-selected list of websitesSEO Briefs - enter data from multiple sources into a pre-defined template to be used by either internal or freelance writersTechnical SEO Errors - manually implement pre-defined recommendations in Wordpress to resolve issues at the page-levelPrimary Keyword Mismatch in On-Page Elements - Identify when the primary keyword for a page that generates the most impressions does not appear in the page title, the meta description, or the h1 for pages on our websitesQuality Orientation - accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks with strict attention to detail.Contributing to Team Success - actively participating as a member of the team tomove the team towards the completion of goals. Effectively communicate with the wider teamAdaptability - managing effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or culturesManaging Work - effectively managing one’s time and resources to ensure that work is completed efficiently; capable of working without requiring lots of supervision or waiting for ordersInitiating Action - Taking prompt action to accomplish objectives; taking action toachieve goals beyond what is required; being proactive.

BASIC POSITION QUALIFICATIONS

Mandatory - strong auditing skills, with a keen eye for detailMandatory - good command of English, both oral and writtenMandatory - multitask efficientlyCritical - fast typing skillsCritical - excellent knowledge of word processing tools and spreadsheets (Google Drive, MS Office Word, Excel etc)Critical - proven track record working in cross functional teamsPreferable - proven experience as data entry clerkPreferable - experience with basic HTML and working with content management systems (CMS)

WORK EXPERIENCE

At least 6 months related experience

KNOWLEDGE / SKILLS / ABILITIES

Excellent verbal and written communication skillsexcellent knowledge of word processing tools and spreadsheets (Google Drive, MS Office Word, Excel etc)Demonstrated ability to set priorities and multi-task

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.In the Philippines, Sitel Group has grown into 37,000 associates across 20 sites in the country.LEARN, LEAD & GROW WITH THE SITEL® GroupWe believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As a proudly people-centric leader in the BPO industry, Sitel Group is committed to the growth and long-term success of our teams around the globe. And, as a demonstration of our commitment, our promise to our associates is at Sitel Group, you can: Learn, Lead & Grow.