HR Business Partner Associate

Job Description

Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TATEnsure compliance to labor lawsImplementation of the Discipline Policy and Code of ConductAttrition at 5% or belowWork on Employee Engagement through cross-function teamsFacilitate engagement action planning – record minutes, action points, responses and circulate, track and report and communicate closures.Ensure timely sign-offs of KRA’s from new employees and role movementsCoordinate and ensure timely completion of half-year and annual Performance appraisalsTrack and monitor adherence to training plan for the processConduct exit interview for employeesCollate exit survey data and report on a monthly basis – trends and action to be takenEmployee RetentionBranding & IntelligenceEnsure adherence to the Security Policy and Disciplinary PolicyEnsure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement

Qualifications:

Bachelor’s degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelor’s degree with experience in HR.At least 3 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industryExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Flexible and work in 24x7 EnvironmentAbility to work in different shiftsAmenable to work on site in Alabang

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.Established in 1998, with 100% focus on customer experience, IGT employs more than 14,000 customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 18 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.