Travel Specialist - Voice (Onsite - Mckinley)

Process Inbound/Outbound calls relating to customer queriesAdherence to process Quality and Compliance GuidelinesCall passenger for various issues and on application softwareAdherence to Staffing/Attendance metrics.To provide language customer support transaction processingTo meet and exceed KPIs (AHT, quality, CSAT)MINIMUM QUALIFICATIonSA graduate with or without experience OR;Completed at least 2nd in with at least 1 of BPO experienceAmenable to on shifting schedule, holidays weekends.Willing to onsite in Taguig City (McKinley)Demonstrated proficiency in EnglishEffective written, verbal, and interpersonal communication skillsComputer proficient and is able to multitaskOrganized and Methodicalwith BPO/Call Centre ExperienceWHY IGT?Competitive salary and incentivesConvertible Leave CreditsHoliday and Overtime PayStable accountNon-toxic accountFriendly environmentExpress Virtual Application ProcessCareer Advancement OpportunitiesBe part of one of the largest travel companies in the world

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.Established in 1998, with 100% focus on customer experience, IGT employs more than 14,000 customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 18 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.