Operational Excellence Analyst (OpEx Champion)

The Operational Excellence Analyst role reports to the Operational Excellence Lead, with the primary focus of supporting and executing process improvements within TAS. This role will be responsible for supporting change processes and communications to improve operational excellence and in addition for supporting and implementing frameworks for Knowledge Transfer, Technical Learning and Career Development.

The Role

    Coordinate with Tech functional leaders to provide input to, and support for business cases for change    Contribute to strategic changes roadmap to maximise effectiveness and benefits    Work with Business and IT leaders to ensure improvements deliver sustainable benefits    Assist with stakeholder engagement to report on the implementation and embedding of new ways of working, culture change, and improvement activities    Coordinate with the Technology leadership team to support the Technology communication plan    evaluate information gathered from multiple sources, reconcile conflicts, help decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs    Successfully engage in multiple initiatives simultaneously    Contribute to team innovation activities, requested prototyping or research and development activities    Work in a collaborative manner within a high-pressure environment to develop key relationships    Support a culture of trust and transparency where collaboration is fostered within teams and with the functional leads & SMEs to work towards a common business goal    Act as a facilitator in Lean/process improvement-based workshops    Act as a role model to promote a Lean mindset and culture within the organization    Collaborate with subject matter experts to define and agree tactical solutions based on impact, feasibility, and ease of implementation    Active contributor to Operational Excellence Team

The Requirements

Knowledge:

Understanding of Operational Excellence in both financial services and technology environmentsKnowledge and experience of process improvement within multi-location environmentsSound general business knowledge and experience to understand the relevant business objectives and issuesExperience in facilitating workshops focused on driving to successful outcomesGood grasp of the continuous improvement process, Lean Six Sigma, and how data can be leveraged to improve efficiency, quality, productivity, and customer service

Skills:

Analytical mindset to identify improvement opportunitiesFlexible ‘can-do’ approachExcellent verbal and written communication skills and the ability to tailor a message to suit different audiencesEmbraces and continuously improves analysis knowledge and skillsDetail-oriented and able to cross-check and ensure accuracy of detailed documentsAbility to thrive in a busy and demanding environmentResourceful and imaginative with a keenness to introduce new ideasSelf-starting and able to work under the direction of the Operational Excellence LeadAbility to build strong working relationships, with IT and business managersComfortable using Microsoft Excel to analyze data, and to create and automate complex spreadsheets to meet business specifications

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