Brand Ambassador

The individuals for this role would need to be a strategic thinker and communicator, ready to help members as well as represent the brand and help the company connect the dots to address potential quality issues.

This is a position that will require the individual to be incredibly thoughtful, respectful and efficient with their time.

They’ll make an impact by:

Representing and protecting the company's brand with media by driving positive messaging highlighting the rigor that the Member’s Mark brand team goes through to develop every item, while and combatting negative narratives in a way where members feel heard and supported.Serving as a brand spokesperson to ensure complex and sensitive topics from the members are responded to in a way that makes them feel supported and heard from a brand that cares about humanity.Acting as the first point of contact for members with poor experiences or looking for answers to questions on products.Writing, editing, and deploying communications using BazaarVoiceProviding consistent message delivery reflective of the brand tone and voice.Enhancing the Member’s Mark brand reputation by listening to the needs of the member and ensuring that they receive a solution that drives brand affinity and loyalty.Identifying emerging issues and crafting responses while bringing appropriate parties into the conversations when appropriate.

You’ll sweep us off our feet if:

You’re organized, disciplined, and able to manage multiple projects simultaneously.You’re a master at the English language and communicate in a clear concise manner that displays strong spelling and grammar skills.You’re a master at making complex subjects easily understood through words and visuals.You’re comfortable with digital communications and response strategies.You’re experienced at representing a company using their tone and voice.

Solutions for Global Business NeedsDelivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.Capitalizing on Our Core StrengthsOur singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:INTEGRITY Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.RESPECTTreat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.TRANSPARENCYClear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.EXCELLENCEStrive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.