Market Research Expert

Job Description Summary

Manage data processing platforms and reporting tools. Collaborate with cross-functional partners and proactively identify impactful research questions. Design and execute full-cycle quantitative and qualitative market research studies to help broaden our understanding of our key users and their complex needs, attitudes, and behaviors. Effectively analyze complex datasets and turn them into actionable insights. Communicate research findings effectively with cross-functional partners and inspire them to take action

Job Description

- Champions all data processing platforms and reporting tools related to market research studies, i.e. Call-out, online Panels, Digital Passive Metering, Tracking and Adhoc projects. Responsible for all data processing activities such as scripting, testing, calculating, weighting, extracting, validating, and creating data tables. Ensures data quality and accuracy by performing thorough data validation, routine data analysis, data investigation, and other technical and logic checks on both raw and processed data. Delivers timely data outputs without compromising data quality and accuracy. Manage and supervise the daily operations of the call-out team.

- Monitor productivity and efficiency of the call agents.

- Monitor the progress of each project and ensure that agreed timelines and quotas are met.

- Collaborates with individuals, teams, and external partners to analyze existing systems and outputs, ensuring that current needs are met while planning for necessary future modifications and improvements.

- Provides technical and analytical support for research activities.

- Responds to specific requests for data and information.

- Works closely with other divisions to provide a more holistic approach and POV to research projects.

- Helps in the development of the division’s annual plans and programs.

- Monitors project expenditure vs. budget.

- Continuously explores systems that would meet the evolving needs of a variety of research projects.

- Willing to be trained and to undertake own research projects:

Discusses research needs and objectives during briefings.Directly coordinates details of the proposal with internal clients and agency partners.Works closely with internal clients on the approval of the project proposal and provides updates on project status.Directly deals with agency partners on the status of projects and ensures that commitments are delivered on time.Executes seamlessly from start to end, i.e., proposals to approval, logistics, actual research, reporting, archiving, and payment.Synthesizes research project findings with other reports or data to deliver richer and more actionable insights for internal clients.- Performs other related duties as assigned.

Globe Telecom is a telecommunications company and a dynamic organization that continues to work on delivering the best and personalized products and services to customers and at the same time, bringing happiness to its employees and shareholders. The Company’s products and services endlessly thrive and remain to enrich the lives of its millions of subscribers.Creating a wonderful world is what the company pursues to achieve. A wonderful world brings about enhancement of what Globe has to offer its subscribers. The employees make this possible by providing excellent services, allowing them to receive wonderful employee benefits in return. This builds a service culture that will differentiate us in the market and enable us to become a more trusted brand, ensuring our customers will keep coming back. In the end, shareholders feel wonderful about the organizational performance as our new mission, vision and values are greatly fulfilled.