Client Services Department Manager

I. Main purpose of the job

 To manage the Client Services Department which comprises the sales, marketing, and account management functions of the company.

II. Main Objective

           To achieve the company revenue target and ensure the highest level of quality when delivering services to the client. 

III. Main Responsibilities

Develops forecasts and strategies to achieve sales at price levels to ensure profitability.Leads presentations for business development and is involved in meetings with key business stakeholders.Manages the day to day activities of the Client Services Departments dailyWork with the marketing team to strengthen existing marketing efforts and develop new methodsWork with internal teams to develop or strengthen internal operational processes in delivery of services to clientsReporting and analytics, validate the quality of the lead and pipeline data and provide guidance to improve the overall data qualityHandle and manage clients’ account during complete lifecycleEnsure that client information and service orders are organizedMaintain outstanding client relationshipsEnsure Key Account Managers and employees of the CSD are up to date on their product knowledge and training.Perform other duties as assigned or required evaluations

IV. Educational Requirement

With Bachelor’s of Science or Bachelor’s Arts Degree or equivalent

V. Job-related Experience and Qualifications

Minimum of 5 years of experience in a service based sales organization-