Customer Development Officer (Paranaque Head Office)

The Customer Development Officer is responsible for providing outstanding service to our customers, acquisition of new MD's, support technology issues and inquiries. The CDO will correspond with our customers through inbound/outbound calls transactions on their accounts such as payments, ordering, product availability and other related inquiries.

Duties and Responsibilities

Contact potential or existing customers to inform them about a product or serviceAnswers questions about products of our companyAsk questions to understand customer requirements and close salesEnter and update customer information in the databaseTake and process orders in an accurate manner • Handle grievances to preserve company's reputationGo the "extra-mile" to meet sales quota and facilitate future salesKeep records of calls and sales and note useful informationPrepare and send report needed

Job Requirements

A Bachelor’s Degree in any field is required1 – 2 years relevant work experience in BPO/Call CenterProven experience as telesales representative or other sales service role Proven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM Software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of the English languageExcellent communication and interpersonal skillsOutstanding negotiation skills with the ability to resolve issues and address complaintsAble to work with minimal supervisionAmenable to work in Paranaque Head Office