Customer Sales Representative | With or without bpo experience

Provides practical information, exercising and aid to lower level staff members. Provides help, coaching and troubleshooting help to lower level staff members. Schedules efforts to make certain exact telephone coverage; looks after priority of phone calls and adjusts escalated phone calls to ensure settlement to challenges. Prepares customary studies to monitor work load, response time and value of input. Responds to phone enquiries and gives info/ direction to customers.