Key Account Officer (E-Commerce)

The Key Account Officer is responsible for building long-term relationships, acting as the customers' main point of contact and handles major accounts' data analytics, promotions, issues, and other concerns through supporting the Key Account Manager.

DUTIES AND RESPONSIBILITIES

Reviews major accounts' requirementsAttends all concerns of major accounts are resolved based on the agreed timelinesTeam up with other departments to address the major accounts' requestsMaintains strong relationship between the major clients and companyEstablishes a timeline of performance with the clientCreates recommendations to achieve clients' goals and objectivesEnsures client needs and deliverables are met based on timelineGenerates regular reports for analyticsReviews reports progress for internal and eternal stakeholders through the established metricsInitially proposes and drafts key account metrics for review

EDUCATION & EXPERIENCE REQUIREMENTS 

Graduate of Bachelor's degree in Business Management / Administration, Marketing, Commerce or any related courseWith at least three (3) years of working experience in Business Development, Sales or Account Management

WORK LOCATION

Candidate must be willing to be assigned in the Head Office - MAAX Bldg., Pasay City.

Sixty years in the retail industry and over two decades in the shopping center business,  the SM Group of companies stands today as an institution, a by word, a store, a mall, a bank, a home, a resort, a hotel and business colleagues, a place to see new things, a wholesome experience for the family.Alongside other core business areas of the SM Group, Shopping Center Management operations is one field of expertise. Generally referred to as SM Supermalls, the company has become the Philippine’s retail and mall giant.  With more than fifty malls in the Philippines and abroad, SM Supermalls has become an engine for the economic growth. Wherever we go, new jobs are created. Careers are given a jumpstart, small businesses grow, real estate values go up, and we see an immediate acceleration of retail activity in the area. With such exceptional performance, SM Supermalls will continue its expansion with more malls each year.  Apart from local development, the company is also looking at growth opportunities in international locations.The phenomenal growth of SM Supermalls over the decades is attributed not only to the guiding vision and inspiring courage of Mr. Henry Sy, Sr., but also to our thousands of human assets who have incessantly delivered high performance and value-added services to our business operations and to the communities where we are located. Throughout the years, we are proud to have employed the best and most talented individuals that make up our winning teams.As we continue to journey and remain steadfast in fulfilling our vision of growth while creating the most value in the most innovative way we can, we invite you to explore possible career opportunities with us.