Training and Quality Analyst

WE'RE HIRING!

ManpowerGroup Philippines is currently looking for a Call Quality Analyst for a Collections Account with the following qualifications:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.Relevant experience as Quality AnalystAt least 1 year(s) of working experience in the related field is required for this position.Relevant experience in monitoring, auditing agentsCandidate will evaluate and score said calls on a pre-approved sheetCandidate will provide timely feedback two relevant stakeholders so that they can share feedback to provide adequate coaching to the agentsCandidate must consistently meet or exceed deadlines and objectivesShe/ he must appropriately manage time and shows correct usage of diamond systemCandidate must participate in cold calibration with various partnersShe/her must complete daily weekly monthly tasksShe/he must ensure that all reporting is completed and published on time

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

Competitive Compensation Package with monthly allowance and performance incentivesHMO coverage from day 1 of employment Life Insurance, Retirement Plan enrollment for FREE

Office location: Northgate, Alabang

ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About MOSIManpower Outsourcing Services Inc. (MOSI) is a wholly owned subsidiary of ManpowerGroup. We provide a continuum of staffing solutions to enhance business agility and competitiveness in an ever-changing world of work. At any given time, MOSI deploys 1800+ associates to its ever growing list of multinational clients.