Activation Officer - Customer Service (Tagalog/Visayan)

Specific Duties and Responsibilities:Calls customers for verification of account details following the prescribed process and instructions.Opens customer accounts by recording account information.Maintains customer records by updating account information as required.Escalates customer issues to Management to ensure customer expectations are met with standard procedures.Report system problems, errors or technical issues.Comply with other duties and tasks that may be assigned from time to time. Qualifications:Candidate must possess at least Bachelor's/College Degree in any field.Fluent in Tagalog and/or Visayan languageAt least 1 year technical/ customer support experience in call center environment is an advantageAmenable to work of weekends, holidays and extended work hours (if needed).Must have a stable internet connection at home (at least 15mbps), personal computer, and headset.Must be willing to work on site and from home.Fresh graduates are welcome to apply.Work Set-upHybrid arrangementAmenable to work on Shifting schedule and on HolidaysFixed 2 rest days

Launched in 2009, Cignal is the Philippines’ premier DTH satellite provider using Broadcast Satellite Technology. We broadcast premium TV content to both households and establishments nationwide.Cignal transmits 89 SD and 32 HD channels, including free-to-air and a varied mix of 12 audio channels. We also offer on-demand viewing via Pay-Per-View subscription offers, as well as online streaming via our Front Seat website and app.As of today, Cignal TV has gained over  4,000,000 subscribers, making it the most subscribed Pay-TV provider in the Philippines!Cignal, a game changer in Philippine media industry, is owned and operated by Cignal TV Inc., a subsidiary of MediaQuest Holdings. MediaQuest Holdings is the media arm of the PLDT Group of Companies.