Customer service

Agent Hiring Profile:

Advanced Conversational English Proficiency to communicate effectively (B2 and above for non-native speakers)Experience using a personal computer and ability to multitask, toggle between 6-8 different software applications, take notes and create rapport with customers while resolving issues over the phone to completionMust have previous experience with CRM or ticketing systemsHigh school completion or equivalent completedAbility to type 30+ words per minute at 85%+ accuracyMinimum 18 months of customer service or call center experience handling all channels of emails, phone calls and chat. (universal agent)Preferred experience in banking, financial institutions or fintech

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.We have so much in store for you!Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/sThere’s more!!!Genpact also offers trainings and courses to help build your experience, knowledge and skill!Six Sigma Training and CertificationLean Training100++ Genome Training Courses