Customer Service Representative - Voice | Outbound

Role Purpose:

Responsible for the daily maintenance of healthcare Organizations and Prescribers in all database of the US Region.Validates, research & analyses to client data inquiries with the use of the process tool.

Job Responsibilities:

Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.Performs ad hoc data analysis and participates on various process improvement as needed.Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

Graduate of any 4-year course. Fresh graduates are encouraged to apply.Experience in handling voice and healthcare account is an advantage but not a requirement.Basic knowledge in Windows applications (Excel, Word).Strong verbal and / or written communication skills in either the language of the country supplied or English.Critical thinking and problem-solving skills.Demonstrate strong understanding of complex concepts and processes. Has initiative and is self-motivated to see through until resolution concerns raised by Clients.Candidate must be willing to work in night.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countriesUnleash Your PotentialIt takes curiosity and intellectual courage to accomplish great things. It takes brave minds to bring powerful ideas to reality and transform healthcare.We are a diverse, global team that shares a passion for collaboration and solving complex problems.Together, we help customers drive healthcare forward.Join our #braveminds movement and see where your skills can take you