CORPORATE TRAVEL CONSULTANT WORK FROM HOME

JOB RESPONSIBILITIES:

• Organize travels as per the clients’ specifications and wishes through booking flights, accommodation, rail, securing rental transportation and assist with visa and insurance enquiries

• To ensure all Queues (GDS) are checked and cleared daily. (ex. schedule changes, auto ticket reject, Concur and various GDS segment updates) 

• To ensure all PNR’s have been properly remarked with action or information notes, every time you speak with a client or travel arranger/assistant

• To claim commission on all applicable bookings and to ensure they are issued before the ticket time limit expires

• All quotes are the best rate available using the account’s snap code/published or private fare

• To ensure that the traveler’s membership numbers and NEXUS pass are attached on the PNR

• Error on fares in GDS is immediately reported to your Team Lead or Manager 

• Book air tickets using flight pass 

• You are properly logged into your phone for your entire shift time (ex. On queue is turned on) 

• All calls are handled professionally using appropriate business etiquette with the utmost professional care and voicemails must be taken care of immediately 

• All requests (phone and email) are taken care of the same day, including quotes, changes, and complaints. Invoices and e-tickets are sent out the same day a ticket has been issued 

• Run the appropriate script for each account and fill out all the necessary information needed before queuing to ticketing

• Coordinate with hotels directly for new bookings/changes, invoices, and billing

• Additionally to your daily responsibilities, you will also be assigned certain queue management responsibilities

• Expected to attend onsite and offsite training seminars/meetings

QUALIFICATIONS:

• Candidates must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent

• At least 2 years Corporate Travel Industry experience

• Required Skill(s): Amadeus

• Knowledge of TravCom reservation systems is an asset 

• Understand how to fare construct using net, published, and private fares within GAW (internal contract management system) and GDS

• Strong customer service skill

• Strong knowledge on world geography 

• Strong knowledge of airline routings 

• Strong sales ability

• Excellent verbal & written communication skills in English for client interaction

• Can speak/understand French is an advantage

• High level of attention to detail and data accuracy

• Can work with minimum supervision

• Applicants must be willing to work in shifting schedule

• Understand how to action queues within GDS