Collections Associate

The Associate Account Resolution Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systemsApply knowledge when communicating with delinquent customersSeek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balancesPerform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquencyReceive direction from supervisors, and escalate questions and complex issues to Account Resolution individualsInteract with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

1+ year experience in Account Resolution, customer contact, Customer Service, Sales environment, or equivalent (must have handled international campaign/client) demonstrated through one or a combination of the following: work experience, training, educationCompleted 2nd year College Level (no back subjects)1+ year experience in BPO, Contact Center or Financial Services environment (must have handled international campaign/client)Experience in Collections preferred but not requiredFlexible with work hours, schedule and arrangement

*Willing to work in Mc Kinley Hill, Taguig City

HCM Nexus has been delivering best fit HR solutions and candidates to our clients since our humble beginnings in December 2012. It has been inspired by our dream of an organization that provides quality recruitment and HR services to clients, while helping job candidates establish and build their careers.STRONG BUSINESS PARTNERSHIPS, SUCCESSFUL CANDIDATES.Our commitment to both companies and individuals has strengthened our place in the industry as a fair, reasonable, and reliable service provider. We believe in talent and passion, and that it is possible to find the job where people can be their best. Finding the best fit of solutions and people for your business drives our passion to serve.TURNKEY SOLUTIONSJust like a bespoke tailor finds the right materials and determines the proper cut for a great suit, we take the time to diligently analyze the particular needs of our clients in terms of job candidates and HR interventions. Rigorous selection and careful planning ensure that the people we recommend and the services we provide actually resolve organizational problems and help you achieve your business targets.FUTURE-PROOF FIXESIn terms of HR and business solutions, we create programs that are APPROPRIATE, RELEVANT, and PROPERLY-SCALED to help clients succeed in their current endeavors, but always with an eye to their future horizons. We ensure that proper job matching occurs and that the HR solutions we deliver will cater not only to your present needs but also to possible future issues and developments.SUITED FOR SUCCESSHCM Nexus adheres to the principle that proper job matching ensures that both clients and candidates come out of the engagement as winners. For the clients, Success is when they get the best candidate for the position. For the candidates, Success is when they find a job that they love.