Customer Experience Representative | Makati

If you’re passionate about supporting patients in their overall health journey, this role is for you. MedGrocer leverages technology to offer end-to-end patient care with the goal of a healthier, more caring, and more systematic Philippine healthcare system.

The Customer Experience Representative calls patients to help them understand their health benefits and manage their medical needs. You’ll be coordinating with different teams in ensuring the best patient experience.

Key Responsibilities

Make outbound calls to monitor and improve patient healthRespond promptly to patient inquiries via email, SMS, and callCoordinate with internal and external teams to accommodate patient requests Maintain accurate patient records

Minimum Qualifications

Willingness to work onsite in MakatiKnowledge in Google Workspace applications

MedGrocer's digitally-enabled online pharmacy, corporate clinics, and patient programs empower our customers to get their medicines conveniently, cost-effectively, and intelligently. We serve 500,000 patients either directly or through partnerships with employers and pharmaceutical companies.