Customer Service Officers I Office-based I AU Account (Day shift) I

PetSure Services Incorporated (PSI) is an insurance contact centre and claims operation located in Taguig, Metro Manila. PSI has been in the Philippines since 2014. PSI is jointly owned by Insurance Support Services International (ISSI) Corporation in the Philippines and PetSure in AU.

PetSure is Australia's leading provider of pet health insurance products and act as underwriting agents and administrators for Australia's leading pet health insurance brands.

about the role:

The CS Officer shall answer inbound service calls from a number of Brand Partners and shall provide them with a First Call Resolution service in an accurate, efficient and professional manner.

In addition to inbound calls, the CS Officer may be required to complete allocated work items / tasks and make follow-up outbound calls to existing customers.

Furthermore, the role means you have the following responsibilities and accountabilities:

This role will have primary responsibility for :

Answer all inbound calls in accordance with defined productivity and quality standardsObtain 1st call resolution on inbound callsMake outbound follow-up calls as requiredComplete allocated work tasks within agreed turnaround timeComplete client correspondence in accordance with defined productivity and quality standardsCompleting interdepartmental enquiries in a timely and professional mannerDeliver quality customer service in accordance to agreed quality standardsOwn and manage customer complaints timely and effectivelyAchieve expected KPI’s and targetsAdhere to all company policies, including, but not limited to, computer usage, attendance and absenteeism policyEnsure new policy details are recorded accuratelyEnsure changes to insurance policies and/or premiums are executed correctly

Qualifications:

Preferred Tertiary qualifications in any disciplines. Candidate must be a graduate of Senior High School and/or has completed at least 2nd year in college will be considered. Must have at least 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.Experience in quality-controlled working environment is desirableExcellent Communication SkillsMust be knowledgeable in basic computer applicationsHigh Level initiative, accountability and self-motivationTeam-playerStrong Customer Service orientationKeen to details, accuracy and completenessOperational, pragmatic and process driveFull-time position available/ Office-based jobCan start on October 3, 2022

Benefits:

Day 1 HMOAnnual Leave CreditsGroup life InsurancePerformance-based Incentives13th & 14th Month BonusTransportation and Meal AllowanceMedicine & Optical Reimbursement Allowanceand many more!!

Must be willing to work in Giga Bridgetowne, E. Rodriguez Jr. Ave. Quezon City and Accralaw Tower BGC, Taguig

*All interviews will be conducted over the phone

*Job offer will commensurate based on the candidate's qualifications, work experience and result of the assessment

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PetSure Services Incorporated (PSI) is an insurance contact center and claims operation located in the Philippines since 2014.PSI is jointly owned by Insurance Support Services International (ISSI) Corporation in the Philippines and PetSure in Australia. In the Philippines, we are the largest employer of veterinarians in the BPO industry.We envision ourselves to be the most trusted and most innovative pet insurance support services brand while upholding our core values: Uprightness, Professionalism and Simplicity.