Customer Service Representative ( Inbound Voice )

Job Requirements:

Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers who are calling to receive quotes for new charters or ask questions about upcoming chartersEasily navigate through multiple systems and websitesUsing basic sales techniques, understanding customer’s needs to receive all required information needed to develop quote, upsell on every interaction to increase the value of the order, or identify other sales opportunities within ABC Companyonce information has been received from customer, develop the quote which will need to include any local requirements, consideration for any applicable ancillary fees, and mapping out tripEnters and sends booking invitations to locations with available capacity (via phone, Sharepoint or Outlook depending on appointment urgency)All other duties assigned

Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.Solutions founded on QualityWith Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.