URGENT! Customer Service Representative-VOICE (To start this September and October!)

KDCI Outsourcing is a global provider of eCommerce services for startups and established companies. We help our clients build, grow, and maintain their online businesses by providing support for product information management, back office, graphic design, web development, customer service, and digital marketing.

ResponsibilitiesProject the company image by providing excellent customer serviceDeliver customer service through phone and email.Act as an interface between the customers and the company by attending to their queries, taking in product orders, and handling consumer complaintsProvide customers with accurate product information and even make sales in certain situations, such as encouraging customers to upgrade to better productsEnjoys customer interaction and take the extra mile to engage customersRequirementsMust be able to provide excellent phone support to clientsExperience supporting customers through chat and email is an advantageAt least a year relevant experience in Customer ServiceHas an excellent phone disposition, and excellent communication skills, both verbal and writtenExperience in e-Commerce, online Retail and/or Catalog Retailer service experience is an advantage but not requiredComputer, Internet, and Social Media savvyMust be willing to work on a night shiftWilling to work in Ortigas Center, Pasig City (temporary WFH set up)Temporary work from homeCan start ASAP

Key Discovery Consulting, Inc. (KDCI Outsourcing) is a leading outsourcing company based in the Philippines that specializes in professional services and offshore staffing in the fields of creative design, back office support, finance and accounting, web development, Ecommerce support, and digital marketing. It was established in 2011 by seasoned executives with over 20 years of proven leadership and experience in developing businesses.We work with a wide range of clients from various industries such as retail and Ecommerce, real estate, health, food, technology, finance, and data analytics. We provide cost-effective and flexible solutions to our clients, and we help them improve their business’ efficiency by streamlining their processes and adapting technologies that help increase productivity.Our mission is to build the best offshore teams to support our clients and provide them with world class service.