Registered Nurse (PHRN)

Minimum Experience, Education and Certification requirements:

Must possess a valid Basic Life Support (BLS) card at time of hire. Individuals without a current BLS card must obtain one within 30 days of employment.A high school degree or GED is required.Two years experience as a paramedic, EMT or LPN preferred.Two years of operational, or customer service/client relations experience is preferred.

Essential Duties and Responsibilities:

• Gathers information from injured workers or Supervisors and enters pertinent data into proprietary software to populate reports which fulfill our client specific requirements for reporting.

• Immediately transfers injury calls to a Triage Nurse that were routed to him or her in error.

• Assists injury triage staff with data related questions as needed to process client reporting needs.

• Answer customer service calls and process non-triage client requests as needed relating to procedural and insurance questions.

• Assist with data entry into Medfiles/Afkam system as necessary

• Must effectively and appropriately assist clients with problem solving any issues associated with their use of Medcor Injury Triage services.

• Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.

• Follows HIPAA Compliance Policies to protect the confidentiality of information.

• Responsible for projects and duties delegated by the Operations Director or Manager.

Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 13- year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitizing workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 644 locations across India, South East Asia & North America, backed by technology-intensity and domain specialization to create unmatched service experiences.