CUSTOMER SERVICE ASSISTANT (THAI SPEAKING)

JOB DEscriptION:

Handles all members’ queries/complaints via Live Chat, social media and other company communication tools in the specific language market.Perform telemarketing or call to establish good relationship with existing and new memberPromotes products and provide quality services to achieve market dominance;Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.Monitor members reactions and competitors activities through daily/weekly reports and submit to immediate superior;Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.

JOB REQUIREMENTS:

Must possess at least a Bachelor’s/College Degree in any fieldMust be open to working shifts scheduleMust be computer literateConversational English skills is neededAt least 1 - 2 years experience in customer service in any fieldPleasant personality and service orientedAble to handle demanding customers professionallyAble to handle work pressureCan speak, read and write in Thai languageMust be living in the Philippines

Interviews will be done via skype for shortlisted applicants.

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The CompanySince its establishment in 2009, Pacific Sea BPO Services (PSP) has transformed into one of the biggest business process outsourcing companies that deliver top-notched services in marketing, customer support and emerging technologies.Located at the Philippine Central Business District, Makati, PSP currently employs more than 400 talented and experienced individuals from different areas across the globe.Promoting a culture of excellence and mutual respect, PSP is able to expand its operations and remain as one of the strongest movers and shakers of the industry.MissionDeliver exceptional services by exceeding expectations in all aspects including technology, services and people• Customers: Constantly deliver and surpass customer satisfaction expectations through diverse offerings and top-notch services• Stakeholder: To establish a fair and rewarding environment that constantly seeks opportunities for the development of human capital, strengthening of organizational culture and promotion of respect and equalityVisionProvide an unmatched experience to our customers by strategically utilizing our expertise as one of the industry’s pioneersCore ValuesExcellenceWe always raise the bar higher. We constantly push ourselves to the limit. Excellence is a continuous endeavor, not a set goal.RespectWe work in a multi-cultural environment and thus recognize the value and worth of a person regardless of their cultural background, values, beliefs and traditions.InnovationWe continuously research and identify new innovative ideas that would bring more benefits to our customers, employees and stakeholders alike Customer-centricCustomer service is at the heart of everything we do. We see to it that we continuously meet and exceed the needs of our customers.UnityThere is no “I” in a team. Individual skills can only do so much. But together, we are invincible. LeadershipWe go beyond managing people. We are role models who motivate, inspire and lead them to paths of success.