Call Center Agent
| 行业 | Healthcare | 职位 | Practitioner / Medical Asst |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Makati | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-26 | 有效期至 | Valid for a long time |
职位描述
Call Center Agent Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsIdentify and escalate issues to supervisorsProvide product and service information to customersResearch, identify, and resolve customer complaints using applicable softwareProcess forms, and applicationdocument all call information according to standard operating proceduresFollow up customer calls where necessaryUpsell products and servicesCall Center Agent Qualifications and Skills
At least Senior High school graduate or equivalentProficient in relevant computer applicationsKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situation appropriately-