Customer Support Rep - Healthcare | McKinley Taguig

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA Able to work independently and efficiently to meet SLA Able to comprehend the request of the customer and meet the quality standard(1.) Attendance or Login Hours or Unsechduled Leave or SLA targets as per defined by the process(2.) Improving skill level through Self development or nominating training programs Skill reverification Tests(3.) Meet the defined Quality Scores. Innovation and Process Improvement(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team(5.) To consistently meet or exceed CSAT parameters as defined for the process.Requirements• Minimum of 1 year of experience in call center operations and/or prior experience supervising multiple employees.What's in it for you?• Competitive salary package• Performance Bonus• Higher Night Differential Rate• HMO: Up to 3 dependents will be covered starting from the first day of employment.• Annual Leave and Sick Leave• Other allowances: transportation, laundry, meal and rice• Huge career growth with work and life balance environment

HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a ‘next-generation’ technology firm, driven by a unique Mode 1-2-3 strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption. We believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems: · We put Employees First, empowering them to believe in everyday ideas that create immense value for our customers, making HCL Technologies the world's largest Ideapreneurship™. · Our fixation on Value Centricity is dedicated to delivering more value for our clients, putting their interests ahead of ours and delivering value that goes beyond the contract. · Our belief in Trust, Transparency and Flexibility drives us to step into our customers' business reality, guaranteeing outcomes with great enthusiasm. While we pride our eye to detail in constructing robust contracts with clients, we realize that only aRelationship Beyond the Contract can capture what will change tomorrow. Quick Facts: Revenue: US$ 7.6 Bn, for 12 Months Ended 31st Dec 2017 Geographies: Operating in 32 countries across the Americas, Europe, Asia Pacific, Middle East and Africa Employees: 119,000  Diversity and Inclusion: o  141 nationalities o  Percentage of senior hires/local hires outside India: 79% in the Americas, 86% in Europe, 83% in APAC/MEA o  24% women in the global workforce o  Affinity Networks by gender, ability, nationality, and more o  Working Across Borders through multi-cultural orientation o  Work Life Continuity by supporting employee well-being through inclusive policies, support systems and employee assistance programs o  Positive Work Environment through awareness forums and channels o  Advocacy through diversity champions promoting diverse talent