DAYSHIFT | Customer Service Sales Administrator - Finance/Admin Exp | (Onsite|BGC)

CUSTOMER SERVICE SALES ADMINISTRATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A CUSTOMER SERVICE SALES ADMINISTRATOR?

Our awesome client, a leading Insurance Company based in Australia is looking for an Collections Officer to be part of their Team.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Provide outstanding customer service when speaking with our customers Oversee, follow up and respond to all customer requests via phone, SMS, and email. Communicate with jewellers to obtain details regarding a customer’s policy. Accurately check the policy details prior to the client's books being sent for print. Understand the features and benefits of our products alongside all of our financing options. Maintain accurate and timely information within the client's database Oversee and action all written requests to cancel policies Oversee and action all changes or queries relating to existing policies Accurately track and provide status update reports to the sales & operations manager as required Perform additional tasks as needed and/or as required Work towards achieving agreed upon OKRs Participate in all training and support provided by the company, this role requires the satisfactory ongoing and timely completion of Chubb compliance training via Safetrac 

WHAT ARE WE LOOKING FOR?

2 years’ experience in customer service Excellent Computer literacy – experienced in both Microsoft Office and CRM systems Excellent time management skills and ability to self-manage and prioritize tasks Must be detail oriented with the ability to multi-task Superior communication skills (English, verbal and written, both internal and external to the organization) Superior listening skills you will need to understand questions that are asked of you Ability to problem solve and think outside of the box to meet company expectations Experience cultivating and developing relationships with clients through non scripted conversation Ability to work well individually, as well as part of a team  Organizational skills to facilitate timely and thorough follow up on all client issues to completion  Willing to work onsite in BGC, Taguig in a dayshift

Experience the AweSOme Life with Satellite Office! Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team!Our employees’ happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at www.satelliteoffice.com.Experience the Satellite Office Life.• We reward your ambition. We offer competitive compensation and benefits packages for our people.• Real people, real purpose. We support our people’s growth through continuous learning and development.• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.• We care. We believe in prioritizing our people and community’s physical and mental wellbeing.