Marketplace Content Moderator - WFH

Marketplace T&S Content Associate

Contractual: 12 months

WFH/Hybrid (laptop provided)

Location: Ortigas, Pasig

Salary Range: 18k - 21k

about the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where the Company operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users from different sources of report.

• Ensure listings and users in our platform are compliant to our policies.

• Identify and act on suspicious or undesirable content or behavior in our platform.

• Perform moderation functions using different tools.

• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.

• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.

• Respond to escalation from different channels in the organization.

Must have:

• Must have 1 year experience as a Content Moderator (preferably in ecommerce industry)

• Bachelor’s/College degree in Business, Management, or IT related courses

• Background on quality Assurance or Administrative experience is preferred

• Technical Skills required

• Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.

• Detail oriented mindset – to spot patterns quickly even with limited variables

• Highly analytical in discerning different levels of content compliance.

Others:

• Above average English communication skills (verbal and written)

• Candidates must be residing in Metro Manila or near Ortigas, Pasig

• Must have a good comprehension and were able to provide achievemets, projects or initiatives

• Hiring Managers prefers candidates who have a "can-do" attitude and can go above and beyond your role

• Good interpersonal skills and is a team player

• Great passion for technology and self-growth

• Tech-savvy; requires minimum training to learn new systems & technology

• Ability to work in a fast-paced, high-pressure, deadline-driven environment

• Strategic thinking and an outstanding problem-solving skills and overall positive attitude

• Must be willing to work on a 12-month contract

• Must have a stable internet connection (preferably WIFI)