Reporting & Analytics Senior Analyst (International)
| 行业 | Sciences | 职位 | Actuarial / Statistics |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-27 | 有效期至 | Valid for a long time |
职位描述
Reporting & Analytics Senior Analyst (International)
Requirements & Qualifications:
• Advanced experience with Excel
• Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
• Develop, manage, evaluate, and evolve a suite of reports & dashboards and other executive reporting through excel or other reporting tools
• Drive process improvements and reporting simplification
• Partner with Business teams to understand their analytics needs and look for opportunities to enhance our product offering
• Perform ad hoc analyses and special projects as assigned
• Maintain efficient QA processes to ensure the accuracy and quality of data
• Ability to independently develop processes and deliverables from general direction
• Highly conceptual thinker that excels at thinking outside-the-box
• Ability to function in a high volume, multi-project, and sometimes ambiguous environment
• Excellent organizational and planning skills
• Ability to identify opportunities for improvement as well as proven success driving change through strategic initiatives
• Ability to work within teams to accomplish goals
• PowerPoint presentation development
• Excellent presentation skills
Duties & Responsibilities:
• Creation and maintenance of reports, dashboards and presentations related to contact center KPI's and operations
• Analyzes call center key performance indicators (KPIs) and creatively generates reports by anticipating customer needs.
• Builds models using data visualization tools to provide root cause analysis as well as tools to help drive business decisions and insights on data to improve work efficiency
• Gathers reporting requirements and produces custom reports and dashboards as needed by internal teams as well as clients
• Provide inputs for monthly and quarterly business reviews for stakeholders by collecting, analyzing, summarizing data to drive continuous improvement
• Solid analytical and reasoning abilities, including high level of strategic thinking and ability to articulate strategy through the analysis of data and presentation to all levels of the business.
• Expert in translating metrics and reporting concepts to all levels of the organization.
• Perform other duties as assigned