Pre-sales Voice Engineer

Key Responsibilities/Duties

Provide technical assistance and guidance to sales team by understanding customers technical and business requirements.In-depth technical experience in the field of VoIP, Network, and/or Security solutioningAssess, analyze and understand opportunity requirements, and identify requirement gaps that may impact the designing of solutions.Provide a technical overview of product architecture, functionality, data requirements, and integration with other enterprise applications.Assist sales team to respond in functional requests of RFP, RFI, BOM, Business Cases, proof of concept, etc.Position the GLC's technology and product portfolio for both business and technical clients.Ensure that all necessary information is consolidated and be able to communicate the IT solution to the stakeholders.Bridge the gap between the technical and business requirements to the Implementations team to derive and finalize the cost and timeline estimatesAssist in building a compelling technical documentation outlining the IT solution and business benefits to clients.Develop presentation scripts that illustrate the needed functionality, benefits, and design/implementation approach to GLC products.Coordinate with internal SME and external principal or suppliers to validate specifications and solutioning for a complex solution.Constant review of GLC product white papers and case studies.Participate in on-going continuous improvement activitiesProduces support documentation and daily reportPerform other duties as assigned

Work Activities:

Collect data about customer needs.Analyze ad-hoc project data to determine specifications or requirements.Collaborate with subject matter expert (IT Service Delivery) to resolve requirement & technical issues.Conduct research to gain information about products, technology or processes.Collaborate in developing IT Solutions Delivery policies or procedures.document Pre-sales operational activities.Train others in Pre-sales operational activities.Update knowledge about emerging industry or technology trends.Contribute to continuous improvement initiatives in the area of monitoring performance & reliability of all technology applications, internal process, knowledge base documents, personnel development to achieve IT Mission & Vision

Functional Relationships

Internal: All staff

External: Business partners, suppliers, clients, etc.

Requirements:

Qualifications:

Candidate must have at least a Degree/Diploma in Engineering (ECE/EE), Information Technology or its equivalentCandidate must have at least any trainings in ITSMStrong TCP/IP and routing knowledge

Experience:

One to two years hands-on experience in a similar position would be an advantageTwo to three years hands-on experience in a VoIP or Enterprise group and willing to take pre-sales role.Hands-on experience in VoIP (Signaling, Media Protocols or Codec) and SBC.Hands-on experience in troubleshooting VoIP networks via call trace (1way audio, no-audio etc.)Experience in network design & implementation

Personal qualities:

Hardworking, resourceful, and proactive with a sense of urgency.Ability to work under pressure with minimum supervision.Self-motivated with high level of integrity