Assistant Manager - Business Process Engineering

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

The Assistant Manager for Business Process Engineering should lead and drive innovation in the operations processes by understanding emerging technologies and spotting for opportunities on how it can solve existing business challenges

Responsibilities (how we will measure success)

Business Requirements Analysis

Have a good orientation of the processes involved and spot for opportunities where technology can be leveragedElicit business requirements and validate understanding to align with business needsDevelop the needed documentation to express these requirements

Solution Engineering and Delivery

Identify technology or process improvement solution candidates to solve an identified business problemDesign, Develop, and/or configure solution platforms (automation, low-code / no-code technology, dashboards, etc.) in place to deliver benefits to the organisationPerform Quality Assurance on solution components developedDeploy solutions to development, test, and production environmentsLiase with different stakeholder groups to ensure that the solutions will be deployed correctly, other risks are considered, and have mitigations in placeConduct continuous review of existing solutions deployed and determine if there are opportunities for optimisation and refactor if neededDevelop and maintain the necessary documentation for the solutions deployedSupport technology implementation of both in-house and/or external projects

R&D & Technology Thought Leadership

Research emerging platforms to identify possible opportunities where it can be appliedEnsure continues update on already deployed technologies and explore new features that could be taken advantage of when applicableConduct technology awareness campaigns, facilitate related training, and drive inclusive ideation sessions through design thinkingParticipate on other analysis / insighting activities aimed at continuous improvement

Qualifications

Key competencies for position and level

Technology awareness on various business process automation, workflow, and reporting platformsSolution Engineering be it through configuration, ground-up development, or modification of technology platforms availableQA Testing of Technology Solutions to be deployedSolution Deployment to different development, testing, and production environmentsHigh proficiency for problem solving, root cause analysis, issue / defect management, resolution deliveryTechnical documentationEffective communication skills to all levels of the organization.Experience in documenting and validating requirements for process improvements.Collaboration and strong influencing skills to ensure the buy in of others across the business

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

Self-directed learner with a passion to explore emerging technologies and apply it to practical useAnalytical skill to break down a problem and determine the right solutionAccuracy, attention to details, and constant focus on qualityEqually able to communicate with both business and technical departments especially to Senior Management MembersPro-active, independent, accurate, flexible, and customer oriented

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

We are an innovative and dynamic global group. Our people have the ability to see change as an opportunity to do something great. Together we find clarity in complexity; solving problems and identifying bold solutions.Our approach to your development is different. Everything we do here from performance management to competency frameworks will give you practical, easy to apply skills that will have an impact.We are big on continuous learning and have developed an experiential learning and development framework called Ascent. The programme has four pathways that are tailored in areas where you will benefit most.Our performance management approach, aptly named ‘Everyday Conversations’ is all about forward-looking discussions focused on performance, development and career progression. It’s a bold approach as there is no set agenda; the traditional end-of-year reviews have been replaced. You will have regular check-ins with your line manager and continuous feedback to help you stay on track and achieve your goals.Our size and scale provides opportunities to work internationally, whether short or long term. The global nature of our business means we interact on a daily basis with colleagues and clients from all over the world, to build networks and broaden horizons.Together we are more.