行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Job title: Quality Manager
Reports to: Lead Manager
Key responsibilities
Oversees Contact Center Quality Assurance StandardsEstablishes Standards governing customer interactions and implements monitoring programsDesigns training programs with the Training team to optimize processes and correct Quality-related issues in OperationsOwnership of the Quality / Customer Satisfaction / Agent knowledge scoresChange management - ensures that the production floor is quickly aligned to changes and expectations from Client/Stakeholders, through education, training, and special campaignsOpportunity identification and addition of value to Client/Stakeholders business through learning acquired from operationsRecognize, encourage, enhance, and share Quality best practices across project teamsReport to management on Quality trends and variancesSkills development for QA Supervisors and AnalystsQualifications & Desired Skills
Experience: 5year and aboveEducation: Graduate/Post GraduateSkills
At least 5 years managing a QA Team in a BPO setting, with at least 2 years as a People ManagerHighly analytical Expert in Advanced Excel and Data AnalysisCOPC/Six Sigma certified preferred but not requiredWilling to work on a shifting schedule