行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Junior High School
经验：不限
年龄：18岁以上
待遇：面议
Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Provide tailored-fit solution based on customer’s needs – Solution Specialist Way
Answer customer inquiries and transfer calls to the appropriate department as necessary
Ensure customer satisfaction by providing exceptional customer service
Create, maintain and update customer records with complete and accurate information
Contribute innovative ideas in the improvement of the customer journey
Ensure quality and standards, policies and procedures are maintained at all times
Perform other related duties as assigned by management
Handle complex cases and manage complaints that may occur through
repeat interactions
MINIMUM REQUIREMENTS
No BPO, 6 months or 1 year BPO Experience
Average Comms skills
Conversational
Good attitude/behavior
PREFERRED SKILLS
Background in handling Telco.
Open with TSR or CSR background.
NBN Experience is a plus.
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
For faster application processing, apply for your desired position through this link: www.bit.ly/AcquireTheAlife