行业：Accounting / Finance
职位：Banking / Finance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Job Purpose
•Responsible in monitoring and resolving request and complaints in the CRM / Tracking system including the retrieval and cardholder disputes cases.
•Ensures cardholder’s dispute reasons are accurately evaluated, transaction code assignments and dispositions are accurately taken.
•Handles the encoding of the resolved disputed transactions in the Fraud Tracking System and monitoring of the resolutions of the Posting Rejects coordinated to the corresponding Chargeback Processors .
•Receives and resolves all incoming complaints/ inquiries through CRM and all other requests coming from other departments.
Job Requirements
•Graduate of Business course preferably BS in Accountancy
•Preferably worked in a credit card company or related business for at least 1 year, with disputed and chargeback handling experience is advantage