行业：Accounting / Finance
职位：General / Cost Accounting
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Job Purpose
Acts as the contact point in assisting cardholders with regards to collection inquiries and requests of the cardholders.Responsible for handling inbound calls/emails/CRM for early and late stage delinquent accounts, including written-off accounts.Provides quick kill resolution for the simple/ordinary request of cardholders within the Turnaround TimeEndorses requests and complaints of cardholders to other divisions to properly handle requests or complaints, including complex issues of cardholders for the fulfillment and resolution.•Handles and resolve inquiries, complaints, requests and/or offer of payment arrangement within the established SLA.Job Requirements
•Bachelor’s degree or any four-year Business Course
•Preferably with 2-3 years’ relevant experience in collections or customer service in a credit card or any financial services company
•Strong communication (both oral/written) and negotiation skills
•Strong customer service orientation
.