行业：Admin / Human Resources
职位：Human Resources
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Job Description:
This position is intended for the TP US HR Helpdesk. It is a BCP-WAHA role.
- Handle employee care-related inquiries from TP US employees via various channels (inbound phone, email, chat, ticketing system)
- Coordinate and perform resignation intervention interviews based on attrition risk reports
- Perform audits on CCMS fields related to employee, business information, or any other information as assigned by HR leaders
- Ensure employee and business information fields are compliant with business parameters
- Provide basic reporting on the status of team and personal tasks
- Manage end-to-end HR processes such as but not limited to handling employee concerns and processing compensation and benefits concerns.
- Submit time adjustments according to the time adjustment submission guidelines.
- Process and verify LOA requests
- Generate Network logins for new hire agents or update for internal transfers.
- Process Contact (Address, Email, Phone) changes.
- Process Position code updates and advise of Promotions.
- Do reports on Security and Compliance.
- Process Employee Status Queue.
- Verify Unemployment Claims, Wage Audits
- Performs other tasks that superiors may assign (e.g. call-outs, job postings, candidate contact)
Required Skills:
- Ability to speak and write English fluently.
- Experience in a fast-paced, scaled operations environment.
- Experience working in a call center environment.
- Experience working in a US customer-facing role.
- Extremely high attention to detail and strong organizational skills
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Ability to work independently and complete day-to-day tasks with minimal supervision