Sales Support Officer

区域：All Cities
行业：Sales / Marketing
职位：Sales - Coporate
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：₱ 30000-40000PHP/月

HIGHLIGHTS

Full Time | 6:00am – 3:00pm, Monday to FridayHMO coverageGovernment mandated benefitsWeekends offAbove-industry pay rate

Description

Set up appointments or follow up with customers after first contactAs frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, emails, or phone callsCreate customer support tickets to track and monitor progress on resolving customer queriesRedirect customers to appropriate agency or department for handlingEscalate customer complaints or issues to the appropriate support teamUpdate records of customer interactionsProvide general customer support as the need arisesEnsure inbound and outbound communication reflects the best of the company

Requirements

Bachelor’s degree in Marketing or similar fieldMinimum 2 years’ experience in customer support roleFamiliar with customer relationship management (CRM) softwareLearn new skills quickly with sharp attention to detailWork with minimum supervision and self-starterCustomer-centricExcellent communication skillsExcellent problem-solving skillsWorks well within teamsCan-do attitude with a passion for learningTakes initiative and is self-motivated