行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：₱ 30000-40000PHP/月
Highlights
Work from homeFull time employeeDayshift, weekends offHMO coverageGovernment mandated benefitsResponsibilities
As frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, or emailsCreate customer support tickets to track and monitor progress on resolving customer queriesTroubleshoot and handle questions on set-up, configuration, and maintenance; delivery and logisticsRedirect customers to the appropriate agency or department for handlingEscalate customer complaints or issues to the appropriate support teamUpdate records of customer interactionsProvide general customer support as the need arisesEnsure inbound and outbound communication reflects the best of the companyRequirements
Bachelor's degreeMinimum 3 years’ experience in customer or technical support or similar roleFamiliar with Telstra telecommunications services, preferredFamiliar with customer relationship management (CRM) softwareBackground in childcare management/administration a plusLearn new skills quickly with sharp attention to detailWork with minimum supervision and a self-starterExcellent communication skillsExcellent problem-solving skillsWorks well within teamsCan-do attitude with a passion for learning