Team Manager (Sales and Tech) | Shaw

区域：All Cities
行业：Services
职位：Armed Forces
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Sales & Tech. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team members.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Keep leaders informed: Relay important information in the form of timely and accurate reports.Our most successful candidates will have:At least 3 years Team Manager/Team Leader experience in a BPO set-upExperience in managing a team of work-from-home direct reports, onsite, and hybrid.Experience and knowledge in sales and tech.A Bachelor’s degree.Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.Strong customer-orientation when managing communications and issuesThe ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.