行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Junior High School
经验：不限
年龄：18岁以上
待遇：面议
At TTEC, we’re all about the Human Experience. Elevated. As a site-based Healthcare Customer Service Representative in Pasay for both regular and seasonal accounts, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers and medical providers’ office such as Physicians or Pharmacists Conduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role
At least 1 or more years of customer service experience A graduate of any allied medical courses such as Psychology, Nursing, Biology and others Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations A solution-oriented mindset to ensure happy customers You lead by example and work with your team to contribute to the overall success of your client program Computer savvyWhat You Can Expect
Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like Sign-on bonus of Php 15,000* for Regular Account (terms and conditions apply) A Completion bonus up to Php 14,000* for Seasonal Accounts Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursementYour Health Matters (requirements for hired applicants)
All identified candidates need to secure a work and health permit prior to start dateA Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.